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Yup! Now I want to order from the GStore! 0.31386861313869 31.4% [ 43 ]
Yup, but I still don't want to order from the GStore :( 0.1021897810219 10.2% [ 14 ]
Nope, and now I really don't want to order anything :gonk: 0.072992700729927 7.3% [ 10 ]
Nope, I've ordered my stuff already, so I don't need this thread :'( 0.1021897810219 10.2% [ 14 ]
*poll whore option* 0.40875912408759 40.9% [ 56 ]
Total Votes:[ 137 ]
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The Gaia Store FAQ Thread



Persons are constantly asking questions about the GStore, and I have not seen a helpful thread about it to date. I've taken it upon myself to find out as much information as I can about the GStore, and place it here for your viewing purposes.

Please read through this whole thread before asking any questions about the Gaia Store, and please DO NOT PM me. Post your questions here.


PLEASE NOTE that anything written in pink is not information obtained from GaiaOnline. It is information that I have obtained from various users who have purchased the products.

To access the GStore:

Click on the "GStore" tab in the top right hand corner, then click "Gaia Store".


GStore
If you have an inquiry about an order, please send it to store@gaiaonline.com


Table of Contents


1. Introduction
2. Announcements
3. Item Information (TShirt Sizing included)
4. Checking Out
5. Shipping and Receiving
6. FAQ
7. Customer Reviews
8. Customer Pictures
9. Acknowledgements
Announcements


All new information received about the GStore (after the thread is finished) will be posted as an announcement here.


14/04/2007: Check the "Shipping & Receiving" post for new information. Also, new items added!!!! The Gstore has also renamed their "Tshirts" section to "Clothing". An "Underwear Sizing" section has been created ub the "Item Information" post.
07/04/2007: New customer review and shipping information added.
02/04/2007: A TON of new item information from a VERY helpful Gaian. Thank you to Dark.Peach.Tree. Also added a review from her.
30/03/2007: 3 new GStore tshirts! 1 new GStore hat! (which I am so going to buy.) Thank goodness Gaia finally put up a sizing guide. Now I know mine was correct all along. whee
16/03/2007: Added a new shipping time (to New York) and our very first Customer Pictures! Also added a reply to one of the Customer Reviews.
24/02/2007: Happy Anniversary Gaia! We got a new shirt to commemorate the event!
21/02/2007: Two shirts and two hats added to the GStore!
11/02/2007: Gwee male tshirt is now available for purchase!
01/02/2007: Gwee keychain added to the list!
28/01/2007: Updated the Customer Reviews section.
26/01/2007: Updated the FAQ section (about mail-in purchases).
24/01/2007: New TShirt added to the list! Updated the FAQ section.
20/01/2007: Updated the Sizing section with info on ILU Tshirts. Also updated the Customer Reviews section with two reviews and the Shipping Times section.
19/01/2007: Updated the FAQ section. Debit cards can be used at the GStore (with Paypal).
14/01/2007: Updated the Checking Out section. Credit Card purchases can no longer be used to order from the GStore, unless you have a PayPal account.
09/01/2007: Updated the FAQ and shipping times sections.
07/01/2007: Thread relatively complete (minus the Check Out section).
04/01/2007: Started creating thread
Item Information


Many users have been complaining that Gaia does not have a lot of information for the products in the Gaia Store. I've asked a LOT of people who already received GStore items, and I've got additional item info below.

If you have additional information (not listed here) about a particular item, please post it in this thread.



TShirt Sizing


GStore TShirts appear to be made at "American Apparel". I've used the TShirt sizing chart from there.

Hurray! When Gaia put up their sizing chart, I compared it to mine, and I was 100% correct! (Thank goodness!)


Sizing Information


Quote:
What is Gaia Online clothing made of?

All of our clothing, unless otherwise specified, is 100% cotton.


GAIA Online G-Corp Tee
-No measurements to date

GAIA Online Kiki Kitty Baby Tee
-Size Large: 19" long (from neck to bottom hem)
-No other measurements to date

GAIA Online CoCo Kitty Baby Tee
-Size Large: 19" long (from neck to bottom hem)
-No other measurements to date

GAIA Online White ILU T-shirt
-Size Large: 19" long from neck to bottom hem)
-No other measurements to date

GAIA Online Blue ILU T-shirt
-Size Large: 19" long from neck to bottom hem)
-No other measurements to date

Gwee Flame Baby Tee
-No measurements to date

Winter 2007 Limited Edition T-shirt
-No measurements to date

Gwee Flame T-shirt
-No measurements to date

Smashed Bee Twofer
-No measurements to date

Women's Thermal Hoodie
-No measurements to date

Gaia 4th Anniversary Limited Edition T-shirt
-No measurements to date

Gaia Limited Edition Wings T-shirt
-No measurements to date

BUMP T-shirt
-No measurements to date

Mashup T-shirt
-No measurements to date

Angelic Wings Baby Tee
-No measurements to date

Nitemare Wings Baby Tee
-No measurements to date

Teamwork Baby Tee
No measurements to date

Gold Ribbon Baby Tee
-No measurements to date


Underwear Sizing


Angelic Wings Boyshorts
-95% cotton, 5% spandex
-No other measurements to date

Nitemare Wings Boyshorts
-95% cotton, 5% spandex
-No other measurements to date


Hat Sizing


GAIA Online OMG Hat
-One size fits all
-Inner Circumference of Hat: 26.5"
-Side flaps: 5" long, 4" wide
-100% polyester


GAIA Online AFK Hat
-One size fits all
-No other measurements to date

GAIA Online ORLY Hat
-One size fits all
-polyester
-Material stretches so it can fit any size and shape head perfectly
-Length of scarf: 24" (to the opening of the mittens), 34" total length


GAIA Online Panda Hat
-One size fits all
-No other measurements to date

GAIA Online Catscratch Hat
-One size fits all
-No other measurements to date

G-Corp Beanie
-One size fits all
-No other measurements to date

Angelic Wings Beanie
-One size fits all
-No other measurements to date

G-Corp Baseball Hat
-Available in one size


Plushies


GAIA Online Kiki Kitty Plushie
-One size fits all
-Measures 7" long, 4" wide, 3" tall

GAIA Online Grunny Plushie
-One size fits all
-Measures 7" long, 4" wide, 3" tall

GAIA Online Coco Kitty Plushie
-One size fits all
-Measures 7" long, 4" wide, 3" tall

GAIA Online Mini KiKi 3" Keychain
-3" long
-1/4" tall body
-4" clip, ring, and chain
-1" in diameter ring
-1/4" in diameter extra ring


GAIA Online Mini CoCo 3" Keychain
-3" long
-1/4" tall body
-4" clip, ring, and chain
-1" in diameter ring
-1/4" in diameter extra ring


Mini Gwee 3" Plush Keychain
-3" tall
-2" long
-4" clip, ring, and chain
-1" in diameter ring
-1/4" in diameter extra ring



Miscellaneous


GAIA Online Black CoCo Kitty Wristband
-3 1/2" long
-6 1/2" long stretched
-2" in diameter
-5" in diameter stretched


GAIA Online Black G-Corp Wristband
-No measurements to date

GAIA Online Black Grunny Wristband
-No measurements to date

GAIA Online Blue KiKi Kitty Wristband
-3 1/2" long
-6 1/2" long stretched
-2" in diameter
-5" in diameter stretched


GAIA Online Buttons (first set)
-No measurements to date

GAIA Online Buttons (second set)
-No measurements to date

GAIA Online KiKi Kitty Sticker Packs
-7" long, 2" wide
-Textured

GAIA Online KiKi Kitty Scrunchy
-2" long head
-3 1/2" in diameter
-4 1/2" in diamater stretched


GAIA Online CoCo Kitty Scrunchy
-2" long head
-3 1/2" in diameter
-4 1/2" in diamater stretched


GAIA Online Mini Angel Wing Clips
-2" long, 1.75" wide
-Made out of plastic, with metal clips for hair

GAIA Online Mini Nitemare Wing Clips
-1.75" long, 2" wide
--Made out of plastic, with metal clips for hair

GAIA Online KiKi Kitty and Emote Stickers
-6 1/4" tall
-5 3/4" wide
-White backgound for KiKi Stickers
-Clear background for Emote Stickers


GAIA Online NPCs and Emote Stickers
-6 1/4" tall
-5 3/4" wide
-White backgound for NPC Stickers
-Clear background for Emote Stickers


KiKi Cell Phone Strap/Keychain
-1.4" long
-Strap to attach to mobile is 2" long
-Key ring is 1" diameter
-Made of hard rubber
-KiKi can detach from ring and strap
-1/4" in diameter, three extra rings


CoCo Cell Phone Strap/Keychain
-1.4" long
-Strap to attach to mobile is 2" long
-Key ring is 1" diameter
-Made of hard rubber
-Coco can detach from ring and strap
-1/4" in diameter, three extra rings


Gwee Cell Phone Strap/Keychain
-1.4" long
-Strap to attach to mobile is 2" long
-Key ring is 1" diameter
-Made of hard rubber
-Gwee can detach from ring and strap
-1/4" in diameter, three extra rings


Ian Cell Phone Strap/Keychain
-No measurements to date

Moira Cell Phone Strap/Keychain
-1.4" long
-Strap to attach to mobile is 2" long
-Key ring is 1" diameter
-Made of hard rubber
Checking Out


I will go through the full process here, so you'll know what you need to do when you're ordering items from the Gaia Store.


Step 1: Go to the Gaia Store

On the top left of every web page on Gaia, you will see a tab marked GStore. Click.
On the new page that loads, click on the banner that says Gaia Store. It looks like this:

User Image


Clicking on it will direct you to the Gaia Store. Be sure to read the whole first page.



Step 2: Adding Items to Your Cart

On the left hand side of the page, you should see a category list. Select which category you want to look through.

User Image

When you find an item you want, click on the "Add" button next to the item. If the item is a TShirt, pick your size, and click the "Add" button next to it.

User Image

If you need to consult a
user-made sizing chart, click here.

Repeat Step 2 until you have added all the items you want to purchase to your 'Cart'. When you have completed that process, go to Step 3.


Step 3: Checkout

Remember the Category List on your left? Click the green Check Out button below it.
When the page loads, you will see that it lists some important information, which includes:

arrow All the items in your 'Cart'
arrow The cost of each item
arrow The total cost of all the items put together
arrow The shipping cost to the Continental US (Default)
arrow The Grand Total (Total Cost of Items + Shipping)
arrow The email address that you are using for your Gaia account
arrow Your IP address

Before you click that next
Check Out button, you should first:

1. Ensure that the email address you see there is one that you still use and have access to. If you want to change your email address, go to:

My Gaia -> Account

The fourth field is "Email Address". Fix it, and click the "Submit" button. Now repeat the beginning of Step 3.

2. Shipping Area.
arrow If you live within the 48 contiguous states in the USA, the District of Colombia or Alaska, then please select the "Continental US" option.
arrow If you do not live in those areas stated above, select "International".

Now you can click the green
Check Out button.

User Image


Step 4: Payment

Now, you have to select your payment method. Currently, there is only one way to pay for items at the Gaia Store:

arrow Payment by PayPal


User Image


-->PayPal<--


The following steps apply to PayPal users who are ordering from the Gaia Store.

Step 4a: Screenshot 1
Verify that all the information shown is correct. If you have a PayPal account, log in here.


[under construction]
Shipping and Receiving


I've created a list of the time it takes for the items to arrive at your doorstep. This list was compiled from personal experiences of Gaians who ordered from the GStore.

GStore
Please note:

All current orders are pre-orders and will take between five business days and two weeks to process.

That means, AFTER they have processed, then they will be shipped.

Note: A business day is a normal working day. Business days do not include weekends or public holidays.

Also, items are shipped using normal post. Within the US, they use USPS (United States Postal Service).

GStore
We currently ship our orders through the USPS Priority Mail service.
We are pleased to announce that we are now able to ship internationally! (Additional customs charges may apply).



wahmbulance Shipping Costs wahmbulance


To determine the cost of your shipment, follow Step 1 to Step 3 in my previous post. You do not have to continue the Check Out process if you just want to check the shipping cost.


wahmbulance Shipping Times wahmbulance


The GStore base of operations is located in California, USA. Therefore, all product shipments will originate from there.

The US states are listed first, in alphabetical order, and other countries are listed after, also in alphabetical order.



From Ca, USA, to:.........Time Taken

Alabama, USA.............................14 days
California, USA.............................5 days
Illinois, USA.............................5 to 6 days
Michigan, USA..............................7 days
New York, USA.............................4 days
Texas, USA..................................4 days
Washington, USA...................13 to 14 days

England.................................10 to 14 days
Maritimes, Canada.......................10 days


One customer also noticed this:

Dark.Peach.Tree
I don't think there's a set time for delivery based on location. One should also consider that onlong with mail delays, there can be up to a 2 week process.


If you have ordered items from the GStore, and you would like to contribute to the "Shipping Times" post, please post your information in this thread.
FAQ
(Frequently Asked Questions)



Here is a list of frequently asked questions about the GStore. This list will be constantly updated (as I get more information).

Another GStore FAQ can be found here


Quote:
What happens if I my confirmation email gets sent to the wrong email address, and I can't read it?

The confirmation email after you order is just to say that you ordered. It has nothing to do with YOU confirming anything again. Once the items have been paid for, then they will be shipped, regardless or not if you've read your confirmation email.

Quote:
How do I know if those shipping times in your last post will be the same for me?

You don't. Those shipping times are not definite, because they have just been pulled from the personal experience of some GStore customers. Shipping MAY just depend on what you order, how much you order, and where you live (though I'm not 100% sure on this).

Quote:
After I complete my order, my items are still in the "Checkout" section. Did I do something wrong?

Nope. The fact that your items remain in the "Checkout" section is just a glitch (for now). Do not worry, your order has still been processed.

Quote:
How do I send an item that I buy from the GStore to someone else when I order it?

Just enter their address as the "Shipping Address" when you're in the "Check Out" process.

Quote:
Does Gaia have a Return Policy on items?

I have asked many users this, and it appears that there is no return policy currently in existance (that we know of).

Quote:
What does the "return to the merchant" part mean? I get it when I've finished ordering.

"Returning to the merchant" at the end of the ordering process is not important to the purchase, so don't worry about it. sweatdrop

Quote:
Can I use a Debit Card at the GStore?

If your debit card has a Visa, Mastercard, or other credit-card logo on it, then PayPal allows you to sign up for an account, so you can use it as a credit card for the Gstore.

Quote:
After I completed my order, I received an email stating "Your shipping address was not included in your transaction information. If the items you purchased will be delivered electronically, this is not an issue". What am I supposed to do about that?

No worries. Just submit a Feedback Form with your transaction ID and your shipping address (which you forgot to put in the first place). Don't forget to select "Gaia Store Problems" as the form's subject.

Quote:
I want to make sure that my order went through. Who do I contact about this?

Just send an email to store@gaiaonline.com if you have an inquiry about an order.

Quote:
Is it possible to purchase GStore items by mail?

Yes it is. You can purchase them via Cheque or Money Order, but you'll need to see how much the total cost would be (plus shipping), so it's best that you go through the ordering process to see what the end price is, so you'll know how much to put in the cheque/ money order. You would also have to state which items you wish to purchase. (Thanks Arwen!)
Customer Reviews


Some customers have reviewed the products that they have bought. Those reviews are found here. If you would like to submit your product review, please post it in this thread. You may want to note that only meaningful reviews will be placed here.


Artea Artix
I bought an OMG hat, heres my thoughts about it:

Shipping was extremly reasonable amount of time, I waited about a little over a week. The hat itself is awesome, I wear it everywhere I go now. It is rather stretchy and fits nicely on my head, which is nice since I have no worry of it falling off from a sharp gust of wind or something. The only complaint goes along with the praise I just gave though. It sometimes feels a little TOO snug and starts making my head itch. I fix this though by kind of stretching it out before putting it on. It is very comfortable and some of the conversations it has struck with random people in the mall have been very interesting, I definatly suggest this if your not easily shy around people.


BlueViolet
The shirts run small, dont wash them or dry them if you dont want them to shrink either. I have my halloween shirt on a stuffed animal now because I cant even get it over my head, it shrank so much. Definately not worth it, unless you are just a collector. Im very disappointed..... crying


Lady Leopardess
I just got my ILU t-shirt today and the Gwee keychain.
( in relation to what BlueViolet said) the ILU shirt states that it's washable
Machine Wash cold , tumble dry low( I always check washing instructions)
ILU Blue Shirt (and I'm guessing white) are the same length (19) in Large as they are for the other shirts.
My feedback
ILU Blue Shirt: I was worried it'd be see through-y but it's not at all ^_^. Fit me nicely, a little tight around the arms but not that bad. (I got size L). The picture is cute . The fabric seems nice . I haven't washed it yet but I'm hoping if I turn it inside out that the image won't fade away for a while
Gwee Keychain: It's way smaller then I thought it'd be ><. It's no bigger then the top of my thumb to the middle joint . I though it'd be like the size of the palm of my hand ( the center part) , which is standard for most keychains I think. You have to be like a super fan to be willing to pay 4 bucks for this tiny thing.


Zicae
As a Christmas gift for 2005, I received the Kiki Kitty Plushie.
The size is a little more on the small size, I think, but the over all product is very great. When I got him his ears were pressed flat against his head so if that is bothersome to some people, might I suggest loosely applying duct tape to the back of his ears and wrapping the rest of the peice over his face. (Avoiding the eyes) And leave it for a week before taking it off. It should help them stay propped up a little more than before. I also found it quite nifty to have the little holes on his belly to place a barette clip inside so you can attach the cutie to your head.
The price was okay, maybe a little expensive but I didn't buy it so I guess that's a little better.


Gemstone
Also, in response to Lady Leopardess' feedback on the Gwee Cell Phone Strap/Keychain, it says it also works as a cellphone strap, and it's picture is of it in front of the key pad of a cellphone. I cannot for the life of me imagine how anything the size of your palm could be reasonably expected to attach to your cellphone. Every cellphone accessory that is simply a cute add-on for your phone will come in the size you described. 3nodding I'd imagine they said it was also a keychain, simply because it could also be attached to your keys, if you wanted. smile


Gemstone
I received the Kiki Kitty Plushie for Christmas 2006.

It's small, which I was expecting since I read the measurements posted on the Gaia Store page. Which is just fine by me! (how would an oversized Kiki sit on your head?) It's also really soft, and I quite adore it ^.^ My only complaint is that the head is a bit misshapen, I'll post a webcam pic in a sec to show you what I mean. (see Customer Pictures)


Dark.Peach.Tree
Because my order was so big, it took about three weeks for it to be processed and delivered. I knew the keychains would be small, but the KiKi and Coco plushies are a lot smaller than expected (I did know they were 7", but I guess I expected bigger), not really worth $15 in my opinion, but they are pretty soft. I was a little disappointed in the scrunchies, I have thick hair and they don't stretch out enough to hold a full ponytail. But once again, they are soft, and pretty cute. The KiKi Sticker Pack was probably the best amount I got for my money. They're textured, cute, and you get seven for only $5. My whole $120 order was able to fit in a regular envelope, sadly. I would order from the store again, because I like Gaia, but I know now not to expect much.


saphira_legend
I got:

grunny plushie : he is so soft and so cute!! omg I couldn't stop cuddling with the thing. He's just the size that I was told it would be. ^^

Kiki plushie: just as soft and cuddly worthy. even the face wasn't mishappen. it looks just like it ^^.

Nitemare clips: Love those! they are not that bulky at all and they look really nice. The only thing that I'm worried about is the clip part of it. I'm scared that if I pull too hard to take them off the glue will take off. but meh super glue can fix that if it does happen =3.

The Limited edition gaiaonline crimson shirt (with the wings on the back): Now that I love. it's great looking and the design is perfect. The only thing that I'm worried about on that end is that it looks like the colors will bleed. but that can be remedied as well. if you know how to wash clothes right, there should not be a problem ^^.
Customer Pictures


Customers who went picture crazy with their GStore items have submitted some pictures for your viewing pleasure. If you would like to submit a picture to place here, please post it in this thread. Thanks.

GAIA Online Kiki Kitty Plushie
Picture 1
Picture 2

GAIA Online Mini Nitemare Wing Clips
Picture 1
Picture 2
Acknowledgements


Here, I would like to thank fellow Gaians for being very helpful and patient while I was bombarding them with questions. So you see those writings in pink up there? Those are thanks to these people:

heart redshiftnova
heart sockss
heart ` Valentine
heart Moldy_Kippers
heart Lord Rethion
heart Artea Artix
heart mooncat_pereira
heart qewlkid9
heart dantman
heart BlueViolet
heart Lady Leopardess
heart Zicae
heart ~HugWhore~
heart Futo Maki
heart Gemstone
heart Dark.Peach.Tree
heart saphira_legend
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