I edited the colors so you can see who is an admin and who is a moderator. Admin's quotes are in orange and moderator's in green. Users' quotes are black or other color than orange and green.
Lanzer
Hello everyone,
I've just found out that there was an error on the security code which caused a lot of users to have their accounts banned on March 10. We're working on fixing the problems now and your accounts will be restored shortly. We're terribly sorry for the trouble this had caused and we'll keep you updated with any more information.
I've just found out that there was an error on the security code which caused a lot of users to have their accounts banned on March 10. We're working on fixing the problems now and your accounts will be restored shortly. We're terribly sorry for the trouble this had caused and we'll keep you updated with any more information.
eaTaiaG
Hi everyone,
We goofed.
We regularly remove botting accounts from our site in order to improve the user experience. During these efforts earlier this week, we inadvertently banned some accounts that should not have been. We believe a few hundred non-bot accounts were affected and we're very sorry about that. We're in the process of reversing that for those who should not have been affected, and that reversal is expected to be ready to be rolled out sometime middle of next week or possibly earlier. We've made some changes so that this doesn't happen again and thanks for your patience while we fix this.
If you're an innocent user, then again, our apologies and I hope you'll forgive us when this is all over. If you're an actual botter, we're not done with you yet. smile
Tae
eaTaiaG
We goofed.
We regularly remove botting accounts from our site in order to improve the user experience. During these efforts earlier this week, we inadvertently banned some accounts that should not have been. We believe a few hundred non-bot accounts were affected and we're very sorry about that. We're in the process of reversing that for those who should not have been affected, and that reversal is expected to be ready to be rolled out sometime middle of next week or possibly earlier. We've made some changes so that this doesn't happen again and thanks for your patience while we fix this.
If you're an innocent user, then again, our apologies and I hope you'll forgive us when this is all over. If you're an actual botter, we're not done with you yet. smile
Tae
eaTaiaG
This can be found in a few places, including an announcement in this guild.
taligator
Hello everyone -
We are continuing to work on this issue and appreciate your patience. If you've submitted a feedback form you will get the reply that you were banned for botting and possibly a link to this thread.
We ask that you continue to be patient while we work through this.
Taligator
... for Gaia Online
We are continuing to work on this issue and appreciate your patience. If you've submitted a feedback form you will get the reply that you were banned for botting and possibly a link to this thread.
We ask that you continue to be patient while we work through this.
Taligator
... for Gaia Online
(Added by Templen, but spotted by liitle lizard) This announcement is in Chatterbox here.
halcon desplumado
Hi, i just recieved an answer to the mail i sent on March 10.
The answer was the same but it included this at the bottom:
> > > > If you were banned for botting on March 10, 2008, please read
> the
> > > following
> > > > thread:
> > > >
> > > > http://www.gaiaonline.com/forum/chatterbox/please-read-if-an-account-was-banned-on-3-10/t.38883045/
So i sent an email just a few minutes ago telling them i already knew that thread and they answered:
Hello,
Then, please be patient. We should have everything worked out by the end of
the week.
So i guess we just have to be patient.
The answer was the same but it included this at the bottom:
Quote:
> > > > If you were banned for botting on March 10, 2008, please read
> the
> > > following
> > > > thread:
> > > >
> > > > http://www.gaiaonline.com/forum/chatterbox/please-read-if-an-account-was-banned-on-3-10/t.38883045/
So i sent an email just a few minutes ago telling them i already knew that thread and they answered:
Quote:
Hello,
Then, please be patient. We should have everything worked out by the end of
the week.
So i guess we just have to be patient.
taligator
little lizard
Hello Taligator,
since I understand you have something to do with resolving the situation about the banned accounts, I hope you can answer my question.
I am the Vice Captain of the March 10 guild, and try to gather information and give advice to our members on what they should do.
Lately, the members have started to wonder if there is something they need to do to let you guys know that they are part of the March 10th blockings. So far, I haven't wanted to counsel them to fill out a feedback form, since this seems to be a case out of the ordinary, and I don't want to clog up the feedback queue.
Now I hear that a feedback form might, indeed, be advisable.
What do you say? Is the word from Gaia that they don't have to do anything but wait, for now, or that they should send in the feedback form A.S.A.P if they haven't already?
Best wishes ~
little lizard
since I understand you have something to do with resolving the situation about the banned accounts, I hope you can answer my question.
I am the Vice Captain of the March 10 guild, and try to gather information and give advice to our members on what they should do.
Lately, the members have started to wonder if there is something they need to do to let you guys know that they are part of the March 10th blockings. So far, I haven't wanted to counsel them to fill out a feedback form, since this seems to be a case out of the ordinary, and I don't want to clog up the feedback queue.
Now I hear that a feedback form might, indeed, be advisable.
What do you say? Is the word from Gaia that they don't have to do anything but wait, for now, or that they should send in the feedback form A.S.A.P if they haven't already?
Best wishes ~
little lizard
We know every person that was banned on March 10th (and every other day) so there is nothing the members need to do.
We have made corrections and once the script runs, any person who was incorrectly banned will be unbanned.
Please do not continue to send in feedback forms unless you want us to tell you why you are banned (if you don't already know). We will not be using those as a guide for who to unban.
Taligator
... for Gaia Online
Aeony
Jasper Flint
Hi Aeony,
I saw you comment to another user with the same problem I'm having and hope it's okay for me to PM you too. My main account, ***, was blocked earlier tonight and I honestly have no idea why. I haven't done anything against the TOS so far as I can tell and I'm just really confused.
Any insight into this would be great, as I'd like to take steps to getting my account unblocked if need be.
Thanks!
I saw you comment to another user with the same problem I'm having and hope it's okay for me to PM you too. My main account, ***, was blocked earlier tonight and I honestly have no idea why. I haven't done anything against the TOS so far as I can tell and I'm just really confused.
Any insight into this would be great, as I'd like to take steps to getting my account unblocked if need be.
Thanks!
Hang on, please, while this is being looked into. 3nodding
At this point no steps are necessary since the administration is aware of the issue.
Thanks for your patience.
Aeony
demonic x rose
Aeony
demonic x rose
what?????? i have never botted in my life,i do not know even how to do it,and i certainly do not break the law.
It seems I can't have more than 5 quotes at once, this conversation above was in fact a bit longer but every time I try to post it, it cuts off the first few quotes. I'll just leave it as this, for now.
Morbid Gnome
Puotta
Morbid Gnome
Puotta
Dear Morbid Gnome-
My main account was banned/blocked earlier this eve and many have suggested in the Q&A forums to PM a mod about it. So here I am, asking if I could know why my main LinnLeClear was blocked tonight. I was on there earlier today and was trying to log back in to check on my sales when I became blocked.
Your timely response will be highly appreciated-if you need anymore information, please feel free to ask.
Thank you.
My main account was banned/blocked earlier this eve and many have suggested in the Q&A forums to PM a mod about it. So here I am, asking if I could know why my main LinnLeClear was blocked tonight. I was on there earlier today and was trying to log back in to check on my sales when I became blocked.
Your timely response will be highly appreciated-if you need anymore information, please feel free to ask.
Thank you.
Permanently banned for botting?
Alright, I understand that there is a form somewhere that I can fill out if I've been wrongly accused of something? This is definitely one of those situations. I won't take up your time trying to argue that I haven't been botting, so if you could possibly let me know where this form is, I'd be grateful. I've heard that this has been happening to a lot of people today and would like to get this resolved as painlessly as possible.
Gaidin
Nolone
Mins Servent
Nolone
indeed neutral
I for one hope this never happens again ._.
Me just as much as the rest of you, I promise sweatdrop
I heard from the admins today. Unfortunately, the news is that there is no news. Well, they're looking into it still, just no results yet.
Lanzer
Users who paid a legit amount of gold for an item will never be punished in any ways. Transactions might be reversed if the item was hacked, but that's pretty much it.
The banning process starts with locating botting activities, not the activity of funneling items and gold, so that can't really happen...
ASA Bar
Hello to all of the admins! Thank you for taking the time to talk to the community through this thread. biggrin
I have a question about protecting ourselves from botted gold and botted items, and being mistaken for a bot. How can we detect which items on the marketplace or the exchange forum are actually botted items? Will there ever be a designated person in the future who will be willing to check our items to make sure that they are legitamate?
Also, I have heard that people who use mules to transfer money around are being mistaken for bots and banned. Is there truth to this? And again, how can we protect ourselves from being mistaken for a bot?
Thanks in advance if you get to my question!
I have a question about protecting ourselves from botted gold and botted items, and being mistaken for a bot. How can we detect which items on the marketplace or the exchange forum are actually botted items? Will there ever be a designated person in the future who will be willing to check our items to make sure that they are legitamate?
Also, I have heard that people who use mules to transfer money around are being mistaken for bots and banned. Is there truth to this? And again, how can we protect ourselves from being mistaken for a bot?
Thanks in advance if you get to my question!
It's from page 16 of the 4/14 Ask the Admin
little lizard
On the question:
Nolone
when you get news, will you be about to tell us?
i know somethings mods can't tell users for safety reasons.
i know somethings mods can't tell users for safety reasons.
Gaidin answered:
Gaidin
Ah, in that case, I'll tell you what I can tell you when I can tell you. To be honest I probably wouldn't know if anyone were to be unbanned until they knew anyway, but if there's progress or something I'll let you know 3nodding
This is found here.
Aquafire
Wiitchesbrew
my main account is banned
can you please check why ?
babykakes69
can you please check why ?
babykakes69
It's nothing you did; the system, for lack of a better way of saying it, blew itself up, and so it's randomly banned a bunch of users.
I'll add your name to the list so that when the administrators are able to fix things tomorrow or the day after, you will be unbanned as soon as they are able to.
little lizard
On the subject of being able to log in to your banned account using the forgotten password feature, PaleBlueSlump said:
Thanks Mandalan Legacy for asking and sharing!
PaleBlueSlump
If it were possible, it would be a great big ToS violation, yes. Glitch exploitation and ban evasion is absolutely not allowed.
However, the information there is not true. That member is not logged into a banned account, and the password retrieval system does not provide access to banned accounts, only accounts that you are unable to access due to password problems.
Your account needs to remain banned while this situation is investigated; I understand that it is hard (I have even been in that very situation myself before, so I know exactly how it feels), but there is nothing else that can be done at this time.
However, the information there is not true. That member is not logged into a banned account, and the password retrieval system does not provide access to banned accounts, only accounts that you are unable to access due to password problems.
Your account needs to remain banned while this situation is investigated; I understand that it is hard (I have even been in that very situation myself before, so I know exactly how it feels), but there is nothing else that can be done at this time.
