Well, most likely, you're playing an online game. Most likely, that online game has a publishing company.
And most likely, if it's a F2P publishing company, they all have screwed up policies and problems.

I'm just wondering if any one of you have these types of problems. Where the gaming company would screw something up, VERY BAD, and cover it up with lies and excuses.

I see this a lot in MANY F2P companies, I doubt I've played a game that hasn't had a complaint about how the companies handle things (be it cash shops, gaming updates, community expression, hacking/botting control, events).

Explain any experiences, if any.