Action needed: You are over your free storage limit.
All Livestream Free Plans include 10 GB of free storage per month (over 3,000 minutes of video!) per our terms. We have not been actively limiting storage beyond 10 GB as a gesture of good faith to all of our early customers and beta users.
Beginning 1 September 2009, the 10 GB storage limit on all Free Plans will be enforced. Note that the storage limit is per account, not per channel, so storage is cumulative across all of your Free channels.
You are currently over the 10 GB limit
As of this week, you are currently exceeding the 10 GB free storage allocation by 42.22 GB. If your storage continued at this level, the projected amount due at the end of September would be $63.33 (at $1.50 per GB per month).
Your Storage Projection September 2009
Current Storage: 52.22 GB
Over Limit: 42.22 GB
42.22 x $1.50/GB $63.33
What can you do?
You can either delete video files in your library to get under the 10 GB storage limit by September 1st, or you can enter a credit card to pay for additional storage.
» To delete videos from your library:
1. Login to the Livestream Studio.
2. Click on the “Manage Library” tab.
3. Select any storyboard to view video files.
4. Download any videos you want to keep a copy of.
5. Click the “X” in the upper right corner of the video or storyboard you want to delete, and confirm deletion at the prompt (once you confirm deletion of a video or storyboard the file(s) will be permanently deleted from our servers).
6. After an hour or so, make sure to check your Billing statement to ensure you are under the 10 GB storage limit.
For more help on deleting files, see our User Guide.
» To enter a credit card to pay for storage over the 10 GB included free:
1. Enter a valid credit card and billing details in the Edit Payment Method screen of Your Account to purchase additional storage at a rate of USD $1.50 per GB per month - roughly 1/2 cent per minute of video.
2. This form will simply validate your billing information. No charges will be billed until the end of each month that you exceed the 10 GB limit (first charge will not be made until October 1, 2009).
3. You can monitor your storage usage and expected bill at any time by viewing your online statement.
If you are over the 10 GB Free storage allocation, and you do not delete your videos, and do not enter a valid method of payment, our system will automatically delete videos from your channels until you are under the 10 GB limit according to the following logic:
* First, if you have more than one Free channel, we will begin deleting videos from your Free channels beginning with the one using the most storage and moving to the one using the least storage.
* For each Free channel, videos that are not offered on-demand or in your auto-pilot will be deleted if that option is available.
* Next, videos will be deleted from bottom to top of your library until your storage levels fall under 10 GB.
» How can I tell if I’m over the limit in the future?
In the Billing tab of your Account Center, you can see your current storage levels.
Note that if you upload, record, or delete video files, your statement may take up to an hour to refresh with new levels.
You can also monitor your storage levels on the My Channels tab in your Account Center by viewing the number of GB next to the Storage icon for each channel.
Questions
If you have any questions, please visit our User Guide or use the Feedback Form at Livestream.com.
Thank you,
— The Livestream Team
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