2. Smile at people. It takes seventy-two muscles to frown, but only fourteen to smile.
3. Call people by name. Music to anyone's ears is the sound of his/her own name.
4. Be friend and helpful.
5. Be cordial. Speak and act as if everything you do it genuinely a pleasure, and if it isn't, learn to make it so.
6. Be genuinely interested in people. You can like almost everybody if you try.
7. Be generous with praise, cautious with criticism.
8. Be considerate with the feeling of others. There are usually three sides to a controversy: yours, the other fellow's, and the right one.
9. Be alert to serve. What counts most in life is what we do for others.
10. Add to this a good sense of humor, a big does of patience, and a dash of humility, and you will be rewarded manifold through life.
On Getting Along With People
The SIX most important words:
"I admit I made a mistake."
The FIVE most important words:
"You did a good job."
The FOUR most important words:
"What do you think?"
The THREE most important words:
"After you, please."
The TWO most important words:
"Thank you."
The ONE most important word:
"We"
The LEAST important word:
"I"
